BulkSMSOnline - How to create an SMS template?

How to Create an SMS Template in BulkSMSOnline

SMS templates in BulkSMSOnline help you save frequently used messages so you can send them faster in future SMS campaigns. Instead of rewriting the same message every time, you can create a ready template, save it in your dashboard, and reuse it whenever needed.

SMS templates are useful for businesses that send regular customer updates, OTP messages, appointment reminders, payment alerts, delivery notifications, promotions, staff alerts, and support messages.

What Are SMS Templates?

An SMS template is a saved message that you can prepare in advance and reuse when sending SMS campaigns. Templates help keep your messaging clear, consistent, and faster to send.

For example, you can create templates for:

Appointment reminders
Payment reminders
Order confirmations
Delivery updates
Promotional offers
OTP or verification messages
Event reminders
Customer support replies
Staff announcements

Why Use SMS Templates?

Using SMS templates can help you save time and reduce mistakes when sending repeated messages. It also helps your team maintain consistent wording across campaigns.

SMS templates can help you:

Send routine SMS messages faster.
Reduce typing errors.
Keep your message wording consistent.
Respond to customer inquiries more quickly.
Prepare common campaign messages in advance.
Improve team productivity when managing SMS campaigns.

How to Create an SMS Template

To create an SMS template in your BulkSMSOnline dashboard, follow these steps:

Log in to your BulkSMSOnline account dashboard.
Open the Favorites tab from the dashboard menu.
Select Ready Templates.
Click the Add New Template button.
Write your SMS template content.
Review the message carefully before saving.
Click Save to store the template for future use.

You can access the BulkSMSOnline platform here: BulkSMSOnline Login.

Step 1: Access Your Dashboard

First, log in to your BulkSMSOnline account and open your dashboard. From the dashboard, you can manage your SMS campaigns, contacts, reports, account settings, balance, and ready templates.

After logging in, click the Favorites tab from the menu.

Step 2: Open Ready Templates

From the Favorites section, click the Ready Templates button. This will open the template management page, where you can view, create, and manage your saved SMS templates.

Step 3: Add a New Template

Inside the Ready Templates section, click the Add New Template button. This will open the template creation form where you can write and save your message.

Give your template a clear name if the platform provides a template name field. A clear name helps you find the correct template later.

For example:

Appointment Reminder
Payment Reminder
Delivery Update
OTP Message
Customer Promotion
Event Reminder

Step 4: Write Your SMS Template Content

After opening the template creation form, write the SMS message you want to save. Keep the message short, clear, and easy for the recipient to understand.

A good SMS template should include:

A clear message purpose
Your business or service name where needed
Important details such as date, time, amount, code, or order reference
A simple call to action if required
No unnecessary symbols or confusing text

Step 5: Save the Template

After writing your SMS template, review it carefully. Check spelling, grammar, links, sender details, and message length before saving.

Once everything is correct, click Save. Your template will be stored in the Ready Templates section and can be used for future SMS campaigns.

Example SMS Templates

Below are simple examples of SMS templates you may create:

Appointment Reminder Template

Dear customer, this is a reminder for your appointment on [Date] at [Time]. Thank you.

Payment Reminder Template

Dear customer, your payment of [Amount] is due on [Date]. Please complete your payment to avoid service interruption.

Delivery Update Template

Your order [Order ID] is out for delivery. Please keep your phone available for delivery updates.

OTP Template

Your verification code is [Code]. Please do not share this code with anyone.

Promotion Template

Special offer from [Business Name]. Get [Offer Details] today. Valid until [Date].

Best Practices for SMS Templates

To get better results from your SMS templates, follow these best practices:

Keep your message short and direct.
Use simple language that customers can understand quickly.
Avoid unnecessary punctuation, symbols, or long links.
Include only important information.
Check the message length before sending.
Use approved and compliant content for your destination country.
Avoid spammy words or misleading claims.
Test important templates before sending to a large audience.

Using SMS Templates With Contact Groups

SMS templates work well with contact groups. You can prepare a message template in advance, select a saved contact group, and send your campaign faster.

This is useful when you send regular messages to the same audience, such as customers, staff, patients, students, members, or subscribers.

To learn more about dashboard-based SMS sending, visit the Web SMS Platform page.

Using SMS Templates for Bulk SMS Campaigns

Templates are helpful when sending bulk SMS campaigns because they reduce manual typing and keep your campaign message consistent. Before sending, always review your recipient list, message content, route, sender ID, and account balance.

You can learn more about sending campaigns here: Send Bulk SMS Online.

Check SMS Pricing Before Sending

Before sending a campaign using a saved template, check your SMS balance and destination pricing. SMS cost may vary depending on destination country, route type, and message length.

You can review pricing here: Bulk SMS Pricing.

SMS Templates for API Users

If your business sends SMS through API integration, you may also prepare message formats inside your own system. This is useful for OTP messages, transaction alerts, order updates, booking confirmations, and automated notifications.

For SMS API, REST API, HTTP API, SMPP, delivery reports, and webhook information, visit the BulkSMSOnline Developers page.

Common Mistakes to Avoid

When creating SMS templates, avoid these common mistakes:

Saving a template with spelling mistakes.
Using outdated promotion details.
Forgetting to replace placeholders before sending.
Using too many capital letters.
Adding unsupported symbols or special characters.
Using misleading or non-compliant message content.
Sending marketing SMS to recipients who did not agree to receive messages.

Troubleshooting SMS Template Issues

If you cannot create or save an SMS template, check the following:

Make sure all required fields are completed.
Check that your message content is not empty.
Remove unsupported characters if the template is not saving.
Refresh the dashboard and try again.
Clear your browser cache or try another browser.
Make sure you are logged in to the correct account.
Contact support if the issue continues.

Need Help Creating SMS Templates?

If you need help creating SMS templates, managing your dashboard, sending campaigns, checking message format, or using contact groups, visit the BulkSMSOnline Help Center.

For account-specific support, contact the BulkSMSOnline team through the official contact page:

Contact BulkSMSOnline Support

Related Resources

Frequently Asked Questions

How do I create an SMS template in BulkSMSOnline?

Log in to your dashboard, click Favorites, select Ready Templates, click Add New Template, write your message, and save it.

What are SMS templates used for?

SMS templates are used to save frequently used messages so you can send routine SMS faster and maintain consistent communication.

Can I use templates for marketing SMS?

Yes. You can use templates for marketing SMS, promotions, customer updates, and reminders. Make sure your message content follows applicable rules and recipient consent requirements.

Can I use templates for OTP messages?

Yes. You can create OTP-style templates, but make sure the final message includes the correct verification code and required security wording.

Can I edit a saved SMS template?

If the edit option is available in your dashboard, you can update your saved template. Always review the message carefully before saving changes.

Why is my template not saving?

Your template may not save if required fields are missing, the message is empty, or unsupported characters are used. Refresh the page and try again, or contact support if the issue continues.

Can I use SMS templates with contact groups?

Yes. SMS templates can be used together with contact groups to send repeated messages faster and more efficiently.

Where can I get help with SMS templates?

You can visit the Help Center or contact support through the Contact Us page.

How to create an SMS template?